Terms & Conditions

These terms govern your use of this website and the purchase of any content, website-design or related services from Lux Wander Stay (“Lux Wander Stay”, “the Studio”). You are contracting with Lux Wander Stay when you engage its services.

1. Acceptance of terms

By using this website, submitting an enquiry, or engaging Lux Wander Stay for a project, you agree to be bound by these terms. If you do not agree, please do not use the site or submit an enquiry. You confirm that you are at least 18 years old and, where acting for a business, that you have authority to bind that business.

2. The services

Lux Wander Stay provides photography, film, short-form content and website-design services for accommodation businesses. The specific scope, deliverables, timelines and revisions for each engagement are set out in your written proposal, which forms part of these terms.

3. How engagements are agreed

This website is enquiry-led: nothing is sold or paid for at checkout here. After an enquiry, scope, deliverables, price, payment stages, cancellation terms, revisions, delivery dates and any third-party costs (such as travel, licences, hosting or domains) are agreed in a written proposal or contract before work begins. That written agreement, once accepted, forms the contract between us alongside these terms.

4. Prices & payment

Prices shown on the website are starting-from guides. The final quotation depends on scope, travel, integrations and complexity, and is confirmed in your proposal. Once a proposal is accepted, payment is requested by invoice or a secure payment link issued through a third-party payment provider, which will be identified to you at that time. Card details are never collected or stored by Lux Wander Stay.

5. Cancellations & refunds

Cancellation, rescheduling and refund treatment is set out in the Refund Policy and in your written agreement, and depends on the work already performed and any third-party costs already committed. Your statutory rights as a consumer, including the distance-selling cancellation period described in the Refund Policy, are unaffected.

6. Deliverables & licence

The Studio will deliver the agreed assets within the timeline set out in your proposal. Upon full payment, you receive a non-exclusive, non-transferable licence to use the delivered content across your listings, website and social channels on the terms confirmed in your proposal. Resale or sublicensing to third parties requires the prior written consent of Lux Wander Stay.

7. Intellectual property

All rights, title and interest in the Lux Wander Stay website, brand, templates, source files, working files, methodologies and unlicensed creative work remain the exclusive property of Lux Wander Stay. Nothing in these terms transfers ownership of that intellectual property to you beyond the specific licence granted in your proposal.

8. Acceptable use

You agree not to misuse the website or the services. In particular, you must not:

• use the site or services for any unlawful, fraudulent or deceptive purpose;
• infringe Lux Wander Stay’s or any third party’s intellectual property, privacy or other rights;
• upload malware, attempt to gain unauthorised access, probe, scan or scrape the site, or interfere with its security or availability;
• resell, sublicense or redistribute the deliverables or website except as permitted by your licence;
• submit inaccurate billing or identity information when invoiced.

9. Your content and property access

Where you provide brand assets, copy, images, property access, credentials or third-party account access to enable Lux Wander Stay to deliver a project, you grant a limited licence to use them solely for that purpose, and you confirm you have the rights to do so.

10. Suspension & termination

Lux Wander Stay may suspend or terminate your access to the site or services, and cancel any engagement, if you materially breach these terms, fail to pay amounts due, use the services fraudulently or in a way that creates security, legal or reputational risk, or repeatedly violate these policies. On termination, any licences granted to you end, subject to work already fully paid for.

11. Warranties & performance

Lux Wander Stay provides the services with reasonable skill and care. No guarantee is made that use of the deliverables will produce any particular level of bookings, revenue, occupancy or search-engine ranking. To the fullest extent permitted by law, all implied warranties are disclaimed.

12. Liability

The aggregate liability of Lux Wander Stay arising out of or in connection with your use of the site or the services is limited to the total fees paid by you to Lux Wander Stay in the twelve months preceding the event giving rise to the claim. Lux Wander Stay is not liable for indirect, consequential or special losses, including loss of profits, revenue, data or goodwill. Nothing in these terms limits liability that cannot be limited by law (including for fraud or death or personal injury caused by negligence).

13. Governing law

These terms are governed by the laws of England & Wales and the courts of England & Wales have exclusive jurisdiction, unless otherwise agreed in writing.

14. Changes to these terms

Lux Wander Stay may update these terms from time to time. The version in force is the one published on this page on the date your written agreement is accepted.

15. Contact

Questions about these terms, or about an invoice? Email hello@luxwanderstay.com.