FAQ
Answers, considered.
Common questions across the studio’s two disciplines — property content and accommodation website design.
GeneralWhat types of properties do you work with?
Airbnb short-lets, boutique holiday cottages, serviced apartments, luxury villas, coastal homes, chalets and property-management portfolios. Every brief is welcome as long as the property has a considered sense of place.
GeneralWhere do you travel?
The studio is based in the UK and travels regularly across Europe. Current coverage includes the United Kingdom, Ireland, France, Spain, Portugal, Italy, Switzerland, Austria, Germany, the Netherlands, Belgium, Greece and Croatia.
GeneralDo you work outside the UK?
Yes. A significant proportion of our projects are on mainland Europe. We schedule European travel around a rolling calendar, so early enquiries generally have the most flexibility.
ContentAre travel costs included?
Travel, accommodation and any location-specific costs are quoted transparently as part of the proposal, separate from the creative fee. Nothing is added after the project is agreed.
ContentHow long does a content shoot take?
A single property typically takes between a half day and two full days on location, depending on size, package and the number of scenes involved. Timings are confirmed in your creative plan.
ContentHow quickly is content delivered?
First previews are usually shared within 7 working days of the shoot, with the full edited delivery within 14 working days. Exact timings vary by package and are agreed in advance.
ContentHow many revisions are included?
Each package includes a defined number of revision rounds — typically one round on The Essentials Collection and two on The Signature and Complete Stay Collections. Further revisions can be quoted on request.
ContentCan I request raw footage?
Our craft is in the edit, so raw files are not part of a standard delivery. If raw or additional formats are important to your workflow, we're happy to quote them separately.
ContentCan you create content without appearing on camera?
Absolutely. Much of our work is atmospheric and space-led — no host, no talent, just the property, the light and the details. We'll shape the shoot around the level of presence you're comfortable with.
ContentCan you feature a guest or model?
Yes. Where a project benefits from a human presence, we can bring or arrange models and coordinate any releases and styling — always with prior agreement and clear consent.
ContentDo you manage social-media accounts?
The studio focuses on producing content, not managing accounts. We provide caption suggestions and content plans, and are happy to introduce trusted social-media managers if that's a service you need.
GeneralDo you guarantee more bookings?
No. Bookings depend on many factors outside our control — pricing, listing copy, seasonality, platform performance and reviews. What we commit to is producing considered, brand-consistent content and websites designed to help your property present at its best.
GeneralCan you work with multiple properties?
Yes. Multi-property shoots, portfolio-wide productions, collection websites and rolling retainers for property managers are all possible. We'll build a schedule around your locations, seasons and priorities.
GeneralWill you add hotels later?
The studio is currently focused on Airbnb and holiday-rental hosts. Boutique hotel collaborations are a natural next step and we expect to open a small number of hotel projects in the future.
GeneralHow do I request a quote?
Send an enquiry through the contact page with a few details about your property, location and rough timing. The details are reviewed before we come back to you with next steps and any questions we need to shape a proposal.
Website DesignWho owns the website once it's launched?
You do. Your domain, your hosting account and your website content remain your property. We build the site to be handed over and lived in — never held hostage.
Website DesignDo I need to buy my own domain?
Yes — we recommend you purchase the domain in your own name so that ownership is unambiguous. We're happy to advise on registrars and can help configure the domain during launch.
Website DesignDo you provide hosting?
We recommend suitable hosting for your website type and can assist with setup, but the hosting account is set up in your name so you retain full control. Hosting is billed directly to you by the provider.
Website DesignCan the website work with third-party booking tools?
Yes. We regularly integrate with external platforms such as Airbnb, Vrbo, Booking.com, Lodgify, Hostaway, Uplisting, Guesty and similar. Integration scope is confirmed in your proposal.
Website DesignCan guests book directly through the website?
A direct-booking flow can be integrated where a supported booking or channel-manager system is in place. Payment processing is handled by that third-party system, not by us.
Website DesignWhat content do I need to provide?
Property descriptions, house rules, location notes, existing photography and any brand assets. Where required content is missing, we can quote copywriting and photography as part of the project.
Website DesignCan I edit the website after launch?
Yes. Every site is delivered with a lightweight editing setup so you can update text, images, pricing notes and simple content yourself. Structural changes remain with the studio.
Website DesignDo you offer ongoing maintenance?
Optional care plans covering updates, backups, small content changes and technical monitoring can be quoted alongside your build. Maintenance is never bundled unless explicitly agreed.
Website DesignCan you redesign my existing website?
Yes. Redesigns are quoted from the same three website tiers, adjusted for the scope of what needs to be rebuilt, migrated or restructured.
Website DesignWill the website work on mobile?
Every website we design is mobile-first — most guests will discover your property on a phone. Layout, imagery and enquiry flows are all tuned for small screens before desktop.
Website DesignDo you handle SEO?
All packages include on-page SEO foundations — clean structure, semantic markup, meta titles and descriptions, image alt text and a sitemap. We don't offer ongoing SEO campaigns or guarantee rankings.
Website DesignAre payment-provider charges included?
No. Any charges from Stripe, PayPal, booking platforms or payment processors are billed directly to you by those providers and are outside the website fee.
Website DesignHow long does a website project take?
Typical timelines are four to eight weeks for The Essential Stay Website, six to ten weeks for The Signature Property Website, and eight to twelve weeks for a Property Collection build — subject to timely receipt of content, feedback and account access.